Chat Forum
It is currently Thu May 25, 2017 11:40 am

All times are UTC [ DST ]




Post new topic Reply to topic  [ 76 posts ]  Go to page 1, 2  Next
Author Message
PostPosted: Mon Apr 10, 2017 1:12 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 13383
Location: SW England (via NZ)
I have much love for this country, I truly do. But what's with the customer service of companies here? It's diabolically bad. From utility companies, to banks, to restaurants in general....what the hell.

- Have asked my ISP to upgrade my plan literally six times now. Three times by phone, three times by email. Still not done over a month later.
- Local banks double book appointments, forget they booked appointments, or generally are just flat out rude or non-interested.
- Water company was supposed to come install a water metre, never turned up.
- Power/Gas company was supposed to come install smart metres, never turned up. Sent a letter in the post to say they would rebook. In...the...post?!!
- Went to Job Centre to get the NI Number thingie. Was told to take a seat. Then told there's no record of the appointment despite having the letter confirming it on me. They refused to accept it and asked me to leave like I just farted in their face. Kicked up a stink, got the manager to do the interview instead. Was told the next time they wouldn't be so lenient. What the...

I have thought about this, and can only come to one conclusion. England is racist against kiwis. I feel marginalized.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:14 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 22553
Brexit innit


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:15 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 25444
Location: Chickenrunning...
True Blue wrote:
Was told the next time they wouldn't be so lenient. What the...



How many times did they think you'd be back there, you workshy Kiwi? :nod:


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:15 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 24306
Location: The garden county
True Blue wrote:
- Went to Job Centre to get the NI Number thingie. Was told to take a seat. Then told there's no record of the appointment despite having the letter confirming it on me. They refused to accept it and asked me to leave like I just farted in their face. Kicked up a stink, got the manager to do the interview instead. Was told the next time they wouldn't be so lenient. What the...


I was wondering why there was so much security when I went to get mine. Was obviously in case angry antipodeans tried to blag their way through the system.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:16 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 42032
Location: Oundle
We love you really. It's just quality control.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:16 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 13383
Location: SW England (via NZ)
Sandstorm wrote:
True Blue wrote:
Was told the next time they wouldn't be so lenient. What the...



How many times did they think you'd be back there, you workshy Kiwi? :nod:


I had a job already, the entire experience was very bizarre.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:26 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 3078
True Blue wrote:
I have much love for this country, I truly do. But what's with the customer service of companies here? It's diabolically bad. From utility companies, to banks, to restaurants in general....what the hell.

- Have asked my ISP to upgrade my plan literally six times now. Three times by phone, three times by email. Still not done over a month later.
- Local banks double book appointments, forget they booked appointments, or generally are just flat out rude or non-interested.
- Water company was supposed to come install a water metre, never turned up.
- Power/Gas company was supposed to come install smart metres, never turned up. Sent a letter in the post to say they would rebook. In...the...post?!!
- Went to Job Centre to get the NI Number thingie. Was told to take a seat. Then told there's no record of the appointment despite having the letter confirming it on me. They refused to accept it and asked me to leave like I just farted in their face. Kicked up a stink, got the manager to do the interview instead. Was told the next time they wouldn't be so lenient. What the...

I have thought about this, and can only come to one conclusion. England is racist against kiwis. I feel marginalized.

Bloody snowflake. You need to reset your expectations to UK levels ie really low. Utilities companies are easy compared to getting past your gp to see an actual specialist (contributes to A&E getting so overloaded), dealing with estate agents, trying to get money back from hmrc after they have over taxed you. This isn't anti-kiwi just standard English anti-people.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:31 pm 
Offline
User avatar

Joined: Sat Mar 12, 2016 8:15 am
Posts: 2638
True Blue wrote:
I have much love for this country, I truly do. But what's with the customer service of companies here? It's diabolically bad. From utility companies, to banks, to restaurants in general....what the hell.

- Have asked my ISP to upgrade my plan literally six times now. Three times by phone, three times by email. Still not done over a month later.
- Local banks double book appointments, forget they booked appointments, or generally are just flat out rude or non-interested.
- Water company was supposed to come install a water metre, never turned up.
- Power/Gas company was supposed to come install smart metres, never turned up. Sent a letter in the post to say they would rebook. In...the...post?!!
- Went to Job Centre to get the NI Number thingie. Was told to take a seat. Then told there's no record of the appointment despite having the letter confirming it on me. They refused to accept it and asked me to leave like I just farted in their face. Kicked up a stink, got the manager to do the interview instead. Was told the next time they wouldn't be so lenient. What the...

I have thought about this, and can only come to one conclusion. England is racist against kiwis. I feel marginalized.


The English :uhoh:

It never fails to move to Wales.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:31 pm 
Offline
User avatar

Joined: Tue Jul 30, 2013 8:57 pm
Posts: 8064
True Blue wrote:
I have much love for this country, I truly do. But what's with the customer service of companies here? It's diabolically bad. From utility companies, to banks, to restaurants in general....what the hell.

- Have asked my ISP to upgrade my plan literally six times now. Three times by phone, three times by email. Still not done over a month later.
- Local banks double book appointments, forget they booked appointments, or generally are just flat out rude or non-interested.
- Water company was supposed to come install a water metre, never turned up.
- Power/Gas company was supposed to come install smart metres, never turned up. Sent a letter in the post to say they would rebook. In...the...post?!!
- Went to Job Centre to get the NI Number thingie. Was told to take a seat. Then told there's no record of the appointment despite having the letter confirming it on me. They refused to accept it and asked me to leave like I just farted in their face. Kicked up a stink, got the manager to do the interview instead. Was told the next time they wouldn't be so lenient. What the...

I have thought about this, and can only come to one conclusion. England is racist against kiwis. I feel marginalized.


Fundamentally it is because people are a bit crap. The few who are not are generally not the ones who you are dealing with to arrange the various things you mention above.

When people show aptitude for these sorts of tasks they are promoted into roles where they are no longer doing them. If they continue to show aptitude this process continues until they are promoted to a level where they no longer are able to carry out the tasks they are now responsible for.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:33 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 25444
Location: Chickenrunning...
A5D5E5 wrote:
True Blue wrote:
I have much love for this country, I truly do. But what's with the customer service of companies here? It's diabolically bad. From utility companies, to banks, to restaurants in general....what the hell.

- Have asked my ISP to upgrade my plan literally six times now. Three times by phone, three times by email. Still not done over a month later.
- Local banks double book appointments, forget they booked appointments, or generally are just flat out rude or non-interested.
- Water company was supposed to come install a water metre, never turned up.
- Power/Gas company was supposed to come install smart metres, never turned up. Sent a letter in the post to say they would rebook. In...the...post?!!
- Went to Job Centre to get the NI Number thingie. Was told to take a seat. Then told there's no record of the appointment despite having the letter confirming it on me. They refused to accept it and asked me to leave like I just farted in their face. Kicked up a stink, got the manager to do the interview instead. Was told the next time they wouldn't be so lenient. What the...

I have thought about this, and can only come to one conclusion. England is racist against kiwis. I feel marginalized.


Fundamentally it is because people are a bit crap. The few who are not are generally not the ones who you are dealing with to arrange the various things you mention above.

When people show aptitude for these sorts of tasks they are promoted into roles where they are no longer doing them. If they continue to show aptitude this process continues until they are promoted to a level where they no longer are able to carry out the tasks they are now responsible for.


It also comes down to systems and training. I don't think Utilities have great versions of the former or give a shit about the latter.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:37 pm 
Offline
User avatar

Joined: Sat Jun 27, 2015 4:55 pm
Posts: 1749
Location: God's own country
FOWF :D


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:38 pm 
Offline
User avatar

Joined: Sat Mar 12, 2016 8:15 am
Posts: 2638
Keith wrote:
FOWF :D


Afternoon Keith.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:39 pm 
Offline
User avatar

Joined: Sat Jun 27, 2015 4:55 pm
Posts: 1749
Location: God's own country
Dai another day wrote:
Keith wrote:
FOWF :D


Afternoon Keith.

Prynhawn, Dai.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:41 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 40018
The real answer is that the service industry is considered to be almost the lowest of the low and Brits in general would much rather avoid it.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:44 pm 
Offline
User avatar

Joined: Tue Jul 30, 2013 8:57 pm
Posts: 8064
Sandstorm wrote:
A5D5E5 wrote:
True Blue wrote:
I have much love for this country, I truly do. But what's with the customer service of companies here? It's diabolically bad. From utility companies, to banks, to restaurants in general....what the hell.

- Have asked my ISP to upgrade my plan literally six times now. Three times by phone, three times by email. Still not done over a month later.
- Local banks double book appointments, forget they booked appointments, or generally are just flat out rude or non-interested.
- Water company was supposed to come install a water metre, never turned up.
- Power/Gas company was supposed to come install smart metres, never turned up. Sent a letter in the post to say they would rebook. In...the...post?!!
- Went to Job Centre to get the NI Number thingie. Was told to take a seat. Then told there's no record of the appointment despite having the letter confirming it on me. They refused to accept it and asked me to leave like I just farted in their face. Kicked up a stink, got the manager to do the interview instead. Was told the next time they wouldn't be so lenient. What the...

I have thought about this, and can only come to one conclusion. England is racist against kiwis. I feel marginalized.


Fundamentally it is because people are a bit crap. The few who are not are generally not the ones who you are dealing with to arrange the various things you mention above.

When people show aptitude for these sorts of tasks they are promoted into roles where they are no longer doing them. If they continue to show aptitude this process continues until they are promoted to a level where they no longer are able to carry out the tasks they are now responsible for.


It also comes down to systems and training. I don't think Utilities have great versions of the former or give a shit about the latter.


Even the best systems and training can only mitigate so much. It actually requires the person to care about their role. Far too few of the people doing this sort of customer relations type role appear to give a toss. Even when they do they frequently don't have the competence to back it up. In these sorts of roles, competent people who care are so rare as to stand out.

(I actually had this with Sky recently. After several frustrating calls that got nowhere, I finally got put through to somebody who was competent and cared. Over half a dozen calls stretching over 6 weeks they did everything they said they would, called me back when the promised to and gradually helped me solve my problem. I sent an email to his boss to make sure his efforts were noted).


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:47 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 25444
Location: Chickenrunning...
JM2K6 wrote:
The real answer is that the service industry is considered to be almost the lowest of the low and Brits in general would much rather avoid it.


Funny (scary?) since about 80% of the UK economy is based on Service. :uhoh:


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:48 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 13935
Location: Leafy Surrey, UK
So it was a bit sunny yesterday, 45 mins to get drinks @ the Pub :thumbdown:


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:49 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 26362
The issue is essentially with the welfare state. And tipping.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:50 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 25444
Location: Chickenrunning...
Insane_Homer wrote:
So it was a bit sunny yesterday, 45 mins to get drinks @ the Pub :thumbdown:


1/3 of the bar staff probably pulled a sickie. :lol:


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:50 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 25444
Location: Chickenrunning...
Duff Paddy wrote:
And tipping.


Don't get me started.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:52 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 26362
Sandstorm wrote:
Duff Paddy wrote:
And tipping.


Don't get me started.


I'm just back from the states. Excellent customer service throughout :thumbup:


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:54 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 13935
Location: Leafy Surrey, UK
Sandstorm wrote:
Insane_Homer wrote:
So it was a bit sunny yesterday, 45 mins to get drinks @ the Pub :thumbdown:


1/3 of the bar staff probably pulled a sickie. :lol:


Only one service area, idiot manager refused to split the tills between food and drink only orders.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:56 pm 
Offline
User avatar

Joined: Sat Mar 12, 2016 8:15 am
Posts: 2638
Keith wrote:
Dai another day wrote:
Keith wrote:
FOWF :D


Afternoon Keith.

Prynhawn, Dai.


Bendigedig, Keith.

It's been a while since our lifeboat sank now, hasn't it? Ah. A shame. Good guys...good posters... and a lady! And really good Craig was had.


Last edited by Dai another day on Mon Apr 10, 2017 1:59 pm, edited 1 time in total.

Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 1:59 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 13383
Location: SW England (via NZ)
Duff Paddy wrote:
Sandstorm wrote:
Duff Paddy wrote:
And tipping.


Don't get me started.


I'm just back from the states. Excellent customer service throughout :thumbup:


Yes they do actually. I lived there in my early 20s. Have lived in four countries (NZ, Aus, US, NZ) and US would be the best, followed by NZ, then Aus, and UK is last by a country mile.

Thankfully the UK has the best selection of cakes and pastries so that more than makes up for it.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 2:05 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 42032
Location: Oundle
It has improved massively here, but a bit of a way to go.

Depends on the company, the staff and training.

For example, my DeWalt has died and I'm buying a Festool. I spoke to the tech man there today about what to get and he advised me not to buy direct from them but gave me two firms to have a look at! (Nuts&Bolts and FFX).

Saving a ruddy fortune.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 2:07 pm 
Online
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 9456
You're not wrong.

I started in my current company manning the phones in a call centre out of uni 12 years ago and thankfully only had to do that for 18 months. It really is a shit job and anyone with anything about them progressed to other things before too long.

Even with that experience, I never cease to be amazed at just what an ordeal dealing with many organisations is.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 2:59 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 8177
True Blue wrote:
I have much love for this country, I truly do. But what's with the customer service of companies here? It's diabolically bad. From utility companies, to banks, to restaurants in general....what the hell.

- Have asked my ISP to upgrade my plan literally six times now. Three times by phone, three times by email. Still not done over a month later.
- Local banks double book appointments, forget they booked appointments, or generally are just flat out rude or non-interested.
- Water company was supposed to come install a water metre, never turned up.
- Power/Gas company was supposed to come install smart metres, never turned up. Sent a letter in the post to say they would rebook. In...the...post?!!
- Went to Job Centre to get the NI Number thingie. Was told to take a seat. Then told there's no record of the appointment despite having the letter confirming it on me. They refused to accept it and asked me to leave like I just farted in their face. Kicked up a stink, got the manager to do the interview instead. Was told the next time they wouldn't be so lenient. What the...

I have thought about this, and can only come to one conclusion. England is racist against kiwis. I feel marginalized.

Come and live for 1 month in South Africa and then we can talk again.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 3:08 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 13660
globus wrote:
It has improved massively here, but a bit of a way to go.

Depends on the company, the staff and training.

For example, my DeWalt has died and I'm buying a Festool. I spoke to the tech man there today about what to get and he advised me not to buy direct from them but gave me two firms to have a look at! (Nuts&Bolts and FFX).

Saving a ruddy fortune.

Errr, you posted a while ago about putting up shelves for a neighbour with your new festool kit and what a dream it was

Make your mind up
viewtopic.php?f=3&t=31904&p=4705591&hilit=Festool#p4705591


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 3:19 pm 
Offline
User avatar

Joined: Mon Oct 29, 2012 8:47 pm
Posts: 11874
Location: Westerlands
True Blue wrote:
Duff Paddy wrote:
Sandstorm wrote:
Duff Paddy wrote:
And tipping.


Don't get me started.


I'm just back from the states. Excellent customer service throughout :thumbup:


Yes they do actually. I lived there in my early 20s. Have lived in four countries (NZ, Aus, US, NZ) and US would be the best, followed by NZ, then Aus, and UK is last by a country mile.

Thankfully the UK has the best selection of cakes and pastries so that more than makes up for it.


:(


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 3:27 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 42032
Location: Oundle
happyhooker wrote:
globus wrote:
It has improved massively here, but a bit of a way to go.

Depends on the company, the staff and training.

For example, my DeWalt has died and I'm buying a Festool. I spoke to the tech man there today about what to get and he advised me not to buy direct from them but gave me two firms to have a look at! (Nuts&Bolts and FFX).

Saving a ruddy fortune.

Errr, you posted a while ago about putting up shelves for a neighbour with your new festool kit and what a dream it was

Make your mind up
viewtopic.php?f=3&t=31904&p=4705591&hilit=Festool#p4705591

I borrowed that from one of the men that put the kitchen in.

I was so impressed. My DeWalt has now died and I'm looking to replace it.

This thing has an airstream to cool the batteries whilst they are charging.

Plus a whole load of interchangeable chucks.

I am waiting on the staff of FFX to give me a final price. I'll post a pic up when I've unpacked it.

The GTECH mower has arrived. I'm going to be able to mow the verges of the Town now.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 3:46 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 13660
globus wrote:
happyhooker wrote:
globus wrote:
It has improved massively here, but a bit of a way to go.

Depends on the company, the staff and training.

For example, my DeWalt has died and I'm buying a Festool. I spoke to the tech man there today about what to get and he advised me not to buy direct from them but gave me two firms to have a look at! (Nuts&Bolts and FFX).

Saving a ruddy fortune.

Errr, you posted a while ago about putting up shelves for a neighbour with your new festool kit and what a dream it was

Make your mind up
viewtopic.php?f=3&t=31904&p=4705591&hilit=Festool#p4705591

I borrowed that from one of the men that put the kitchen in.

I was so impressed. My DeWalt has now died and I'm looking to replace it.

This thing has an airstream to cool the batteries whilst they are charging.

Plus a whole load of interchangeable chucks.

I am waiting on the staff of FFX to give me a final price. I'll post a pic up when I've unpacked it.

The GTECH mower has arrived. I'm going to be able to mow the verges of the Town now.

Ah, so you lied in the previous post.

And thanks for the lecture about tools. I'm fairly sure my knowledge of the subject outweighs yours considerably. As I've told you before,you don't need festool, but whatever.

True blue, wait till you try and dispute a parking ticket


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 3:49 pm 
Offline

Joined: Mon Aug 01, 2016 4:32 pm
Posts: 3649
You need a shag mate. Get over yourself.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 3:49 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 40018
That's weird. Globus said he bought the kit. Now he says he borrowed it.

Did he nick it?


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 4:05 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 42032
Location: Oundle
JM2K6 wrote:
That's weird. Globus said he bought the kit. Now he says he borrowed it.

Did he nick it?


Never nicked anything in my life.

My DeWalt went on the blink the Friday before a weekend with the kiddiwinks.

Batteries shot.

I'm down there to do lots of DIY. Kiddiwinks these days have no idea even how to put up a picture.

I re-tiled the downstairs lav but you need to drill holes in to fix the lav roll holder etc.

I had a very old Wolf drill (possibly 50 years old now) but the chuck got very wobbly and was not fit for purpose.

I'm waiting on a call from FXX to supply me with the latest bit of kit and I shall post a pic as and when it arrives.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 4:17 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 13383
Location: SW England (via NZ)
Hawk97 wrote:
True Blue wrote:
Duff Paddy wrote:
Sandstorm wrote:
Duff Paddy wrote:
And tipping.


Don't get me started.


I'm just back from the states. Excellent customer service throughout :thumbup:


Yes they do actually. I lived there in my early 20s. Have lived in four countries (NZ, Aus, US, NZ) and US would be the best, followed by NZ, then Aus, and UK is last by a country mile.

Thankfully the UK has the best selection of cakes and pastries so that more than makes up for it.


:(


I just mean best by service, not in general.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 4:26 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 40018
Sorry globus, I'm still confused. Can you explain this?

Firstly, you posted this:

globus wrote:
I've gone a bit mental and bought a Festool kit as my DeWalt has died.

It is the bees knees. Totally over the top but just fantastic.

Put some shelves up for a local resident. Effortless. Cannot rate it too highly.


Then, some time after, you've posted this:

globus wrote:
For example, my DeWalt has died and I'm buying a Festool.


then after the contradiction was pointed out:

globus wrote:
I borrowed that from one of the men that put the kitchen in.

I was so impressed. My DeWalt has now died and I'm looking to replace it.


How do you explain the initial claim that you "went a bit mental" and bought a Festool kit, but now are talking about potentially buying a Festool kit, then said you borrowed one?

There's three separate claims in there and they can't all be true. Which ones are the lies and why?


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 4:34 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 13383
Location: SW England (via NZ)
I still maintain my belief that Globus is actually an AI. Perhaps some experiment by Google or Microsoft.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 4:39 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 13078
Billy Liar at it again I see.


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 4:40 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 14472
True Blue wrote:
I have much love for this country, I truly do. But what's with the customer service of companies here? It's diabolically bad. From utility companies, to banks, to restaurants in general....what the hell.

- Have asked my ISP to upgrade my plan literally six times now. Three times by phone, three times by email. Still not done over a month later.
- Local banks double book appointments, forget they booked appointments, or generally are just flat out rude or non-interested.
- Water company was supposed to come install a water metre, never turned up.
- Power/Gas company was supposed to come install smart metres, never turned up. Sent a letter in the post to say they would rebook. In...the...post?!!
- Went to Job Centre to get the NI Number thingie. Was told to take a seat. Then told there's no record of the appointment despite having the letter confirming it on me. They refused to accept it and asked me to leave like I just farted in their face. Kicked up a stink, got the manager to do the interview instead. Was told the next time they wouldn't be so lenient. What the...

I have thought about this, and can only come to one conclusion. England is racist against kiwis. I feel marginalized.


TB, drop a casual aside that you've played a bit of rugby (or "rugger bugger" as they all call it) and you'll be fast tracked through that job centre before you can say 'Rikki Waldrom'


Top
 Profile  
 
PostPosted: Mon Apr 10, 2017 4:45 pm 
Offline
User avatar

Joined: Tue Jan 31, 2012 11:05 am
Posts: 19922
British customer service jobs (this includes low level civil servants unfortunately these days) are given en masse to pretty much everyone who applies and then put the employee into very stressful roles with terrible shift patterns. No wonder it's a bit shit.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 76 posts ]  Go to page 1, 2  Next

All times are UTC [ DST ]


Who is online

Users browsing this forum: 4071, bacon2, Bindi, Bing [Bot], Bogbunny, Brazil, Chuckles1188, Cookie Monster, croyals, dam0, DragonKhan, duke, elcamino, geordie_6, Google Adsense [Bot], Grizz Wyllie, hermie, HighKingLeinster, Homer, HurricaneWasp, Jensrsa, kiweez, Lobby, lorcanoworms, Margin_Walker, Market Square Hero, Mullet 2, MungoMan, nardol, Ogre, Peaches, penguin, Petros, Porterbelly1, rabble, RuggaBugga, Santa, Silver, Silvio Berlusconi, swc, theo, The Sun God, Tony Blair's Therapist, tonycurrysrightleg, Turbogoat, Wilson's Toffee and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group